Privacy & Data Intelligence Policy

We understand that energy data is industrial intelligence. Our commitment to privacy goes beyond legal compliance; it is about protecting the operational integrity and financial security of the businesses we serve. This policy outlines how we handle your data throughout the audit, procurement, and implementation phases of our partnership.

1. Data We Architect

To deliver precision energy solutions, we collect specific sets of commercial data:

  • Operational Data: 12-month Half-Hourly (HH) usage profiles, meter point administration numbers (MPAN/MPRN), and historical energy bills.

  • Infrastructure Data: Site plans, roof structural data, and thermal requirements for CHP feasibility.

  • Financial Data: Necessary information for "Zero-CAPEX" lease applications and rebate reclamation.

  • Contact Intelligence: Professional details used for project management and strategy sessions.

2. How We Use Your Intelligence

We do not "sell" data. We use it to:

  • Identify Leakage: Pinpoint billing errors and overcharges for rebate recovery.

  • Model ROI: Create precise financial forecasts for Solar and CHP installations.

  • Market Negotiation: Use your usage profile to leverage better wholesale rates from energy suppliers.

  • Project Management: Coordinate the installation of energy hardware and funded lease structures.

3. The "Letter of Authority" (LOA) Protocol

To act as your advocate in the energy market, we utilize a Letter of Authority.

  • This document allows us to communicate directly with your current energy suppliers to extract usage data.

  • We use this access strictly for the purposes outlined in our agreement and will never use it to switch your services without your explicit, written confirmation.

4. Strategic Data Sharing

To execute a "Whale-scale" project, we share specific data only with essential partners:

  • Energy Suppliers: To negotiate your bespoke wholesale tariffs.

  • Engineering & Installation Partners: To ensure hardware (Solar/CHP) is built to your site’s specific requirements.

  • Funding Partners: For the approval and structuring of "Zero-CAPEX" funded leases.

  • Regulatory Bodies: When required for carbon reporting or ESG compliance.

5. Security & Commercial Confidentiality

Your data is stored in secure, encrypted environments. Because we specialize in industrial and high-intensity users, we treat your energy profiles as "Commercially Sensitive Information." We strictly limit internal access to only the consultants and engineers working directly on your project.

6. Your Rights & Control

Under UK GDPR and the Data Protection Act 2018, you maintain full control over your information. You have the right to:

  • Access: Request a copy of all data we hold regarding your energy profile.

  • Correction: Update any inaccurate operational or billing information.

  • Erasure: Request the deletion of your data once our professional engagement or the 25-year asset monitoring cycle concludes.

7. Contact our Data Lead

If you have questions regarding the security of your industrial intelligence, please contact our North Yorkshire office directly via enquiries@ardoraenergy.com